Warranty
In addition to our return policy, Stretchers Depot offers a 60-day warranty on eligible products.
Our 60-day warranty is designed to give customers added peace of mind when purchasing stretchers us. This warranty covers qualifying functional issues that may occur under normal use during the warranty period.
The warranty period begins on the date the customer receives the product.
The warranty does not cover:
- Damage caused by negligence
- Damage caused by user error
- Damage caused by misuse or abuse
- Damage caused by dropping, impact, or accidents
- Damage caused during improper loading or unloading
- Damage caused by improper storage
- Damage caused by exposure to unsafe or unsuitable conditions
- Damage caused by unauthorized repairs
- Damage caused by modifications or alterations
- Damage caused by using the product outside of its intended purpose
- Damage caused by failure to properly operate or maintain the equipment
- Cosmetic damage that does not affect function
- Normal wear and tear
- Damage that occurs after the customer receives the item due to improper use or handling
Stretchers Depot is not responsible for damage that happens because the product was used incorrectly, mishandled, neglected, or repaired by someone outside of our approved process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refund policy
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Shipping returns
To return your product, We will work with you to arrange freight shipping.
We will coordinate with you to help you return the stretcher, we will also cover the cost of freight for the return.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Return Eligibility
To be eligible for a return, the following conditions must be met:
- The return request must be made within 30 days of receiving the product.
- The product must be in the same condition it was received in.
- The item must not be broken, damaged, or altered.
- The product must not show signs of misuse, negligence, user error, abuse, improper storage, or improper handling.
- Any included accessories, parts, or components must be returned with the item.
- The product must be safely packaged or prepared for return shipment.
- The return must be approved by Stretchers Depot before the item is shipped back.
If an item is returned damaged, incomplete, altered, or in a different condition than it was sold in, the return may be denied or the refund amount may be reduced.